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Jun242020

Changes to walk-in policy

Posted in: News

In an effort to shorten wait times, while practicing social distancing, and protecting our clients and staff, we are adjusting our walk-in process. We are attempting to improve the client experience during these challenging times while our operations continue to be severely altered by the Covid-19 health crisis. We have identified the need to manage the flow of clients to our practices while continuing to help as many pet owners as possible. We understand your time is valuable and sincerely believe these changes will reduce wait times and allow for a more manageable workload for our teams.

Our new process will be as follows:

  1. We ask that you call your preferred practice on the day you are in need of care. During the call we will give you a “queue time” which will be the best time of day for your visit based on current wait times.
  2. We ask that you arrive at the practice at the queue time suggested. Clients who call and are provided with a queue time will be prioritized over those who do not.
  3. While we will make every effort to see every patient in need of care, we believe using “queue times” will significantly reduce wait times, keep our clients safe and make your visit to Urban Animal much easier. If you are experiencing any respiratory symptoms yourself (cough, fever, sore throat, runny nose), please consider having someone else bring your pet in on your behalf. Thank you for your understanding during this difficult time!

Sincerely,

Your friends at Urban Animal

Jun182020

Capitol Hill Location Closed For JUNETEENTH

Posted in: News

Urban Animal feels it is important that we give our employees the opportunity to observe Juneteenth. In support of that we are scaling back our operations and closing our Capitol Hill location on Friday June 19th. In keeping with our commitment to provide accessible and affordable pet care for everyone our Downtown and White Center locations will remain open normal business hours.

Jun102020

How Veterinarians Are Handling The Coronavirus Pet Adoption Boom

Posted in: News

Owner and Veterinarian Dr. Cherri Trusheim discusses the current Pet Adoption Boom and the impact of Coronavirus on services with Bustle.com.

https://www.bustle.com/p/how-vets-are-handling-the-coronavirus-pet-adoption-boom-22922455

 

Mar312020

COVID-19 Update

Posted in: News

In an effort to practice social distancing, protect our staff, and with the hopes of remaining open to care for your pets, we kindly request all routine nail trims and anal gland expressions be postponed until further notice.

In order to continue to provide services during this critical time we ask that all clients call before coming to our practices so that we might better serve you when you arrive.

If you do need to bring your pet in for illness, and are experiencing any respiratory symptoms yourself (cough, fever, sore throat, runny nose), please consider having someone else bring your pet in on your behalf. Thank you for your understanding during this difficult time!

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