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Jun182021

Our hours of operation will be 8am-8pm Monday – Friday

Posted in: News

Dear Valued Urban Animal Clients,

In a continued effort to provide high quality veterinary care, using the smart and sensible approach expected at Urban Animal, we will be returning all three locations to our original Walk-In Model of Care. We are getting back to our roots!

Additionally, EFFECTIVE JUNE 19, 2021, Urban Animal will also be temporarily closed Saturdays and Sundays at ALL locations.

IMPORTANT – PLEASE READ

  • PLEASE check our website prior to visiting any location for up-to-the-minute information and queue times.
  • Our hours of operation will be 8am-8pm Monday – Friday.
  • We intend to accept Walk-ins from 8am-6pm, Monday – Friday, at all three Urban Animal locations.
  • There will be times we reach capacity and will stop taking walk-ins prior to 6pm.
  • We will post walk-in availability and approximate wait times on our website here.

Why is Urban Animal changing its hours?

During the recent global pandemic, pet ownership increased significantly. With severe capacity restrictions due to COVID, providing efficient veterinary care has been impacted. At the same time, veterinary medicine is experiencing an unprecedented, industry-wide staffing shortage, which has led to a bottleneck of veterinary care needs – we understand the frustration this may cause. To best serve you, your awesome pets, and for the well-being of the entire Urban Animal team, this temporary reduction in hours is collectively beneficial. In the meantime, Urban Animal is actively working to provide you the best experience possible.

Thank you for trusting us with the care of your four-legged family members and being a valued member of the extended Urban Animal family. We look forward to returning to expanded services in the near future.

Your patience, kindness, and understanding are very much appreciated!

Sincerely,

Your Friends at Urban Animal

May032021

Capitol Hill resuming walk-in hours!

Posted in: News

Starting Monday, May 3rd our Capitol Hill Location will be resuming walk-in hours.

Hours:

Monday-Friday 8 am – 5 pm

Saturday, Sunday 9 am – 2 pm

Feb062021

Urban Animal Vaccine Clinic

Posted in: News

In order to accommodate for the lack of wellness and vaccine availability over the last year, Urban Animal is excited to announce that we will be hosting a vaccine clinic Tuesday, May 4th from     11am – 2pm at our Capitol Hill location.

The vaccine clinic will be for well pets only, and will be a walk-in service on a first come, first serve basis. An exam with one of our veterinarians is optional, but is not required to receive vaccines (with the exception of Rabies for new patients). The purpose of this reduced-cost, brief exam is to ensure wellness and for prescription refills. To be noted, a consultation with the veterinarian will not be available, so any medical problems will need to be scheduled for a visit in our queue system.

We hope this clinic will reduce some of the stress in obtaining routine care for your pets and look forward to seeing you!

Dec072020

Changes to visit policy

Posted in: News

Our mission has always been to provide accessible, high quality veterinary care as a “walk-in” clinic and urgent care services for the communities around us. Due to the Covid-19 health crisis we have had to significantly change our walk-in process and policies in order to keep our clients and staff safe, and stay true to our mission.

In accordance with Governor Inslee’s latest proclamation on COVID-19 and veterinary care, all wellness visits will be postponed until further notice. We will update this recommendation as these restrictions expire. We apologize for the inconvenience and appreciate your understanding!

OUR NEW VISIT POLICY IS:

  1. We ask that you call your preferred practice. During the call we will give you a “queue time” which will be the best day and time for your visit.
  2. We ask that you arrive at the practice at the queue time provided.

While we will make every effort to see every patient in need of care, we believe using “queue times” will significantly reduce wait times, keep our clients safe and make your visit to Urban Animal much easier.

With fall and winter bringing colder and wetter weather, Urban Animal will be reopening our lobbies in a limited capacity to help keep our clients warm and dry.

In order to do this safely, we will implement strict parameters for anyone entering any of our practices in compliance with CDC recommendations. Please review these parameters below and help our staff and other clients stay safe by complying with them. Anyone who is unwilling to comply with the parameters below will be asked to leave.

·  ALL CLIENTS will have their temperatures screened prior to entry. Anyone displaying a temperature above 100.0 will not be allowed inside and their queue time will be rescheduled. If you don’t feel well prior to arriving at Urban Animal, please call to reschedule your queue time.

·  MASKS ARE REQUIRED FOR ENTRY. They should be worn at all times and cover the nose and mouth.

·  To maintain 6 feet of social distancing, a limited number of people are allowed to congregate in the lobby at any one time. Please wait outside until your queue time has been called, or until otherwise directed by a staff member.

·  Only ONE (1) person will be allowed in an exam room with their pet during the visit. The pet will still be taken to the treatment area for examination and treatment to maintain appropriate social distance.

**For DROP-OFF PROCEDURES or TECHNICIAN VISITS, clients and patients will continue to wait outside.

**ANY client that wishes to remain outside during their visit is welcome to do so.

Urban Animal looks forward to welcoming our clients back into our practices – albeit in a limited capacity. Our ultimate goal of keeping our staff and clients healthy remains; however, we hope this seasonal change alleviates a few of the challenges the pandemic has created. We continue to ask for your patience as we navigate through this next transition during these unprecedented times. As always, Urban Animal thanks you for your continued understanding.

 

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