News

Jun242020

Changes to walk-in policy

Posted in: News

It is with great sorrow that we are closing our doors Sunday, July 5th to honor the loss of our own, Summer Taylor. Summer was one of the protestors hit by a car on I-5 in the early morning of July 4, 2020. The suddenness and circumstances of this tragic loss has taken a great toll on all of us. In order to support our employees and give them time to grieve, all of our practices will be closed July 5, 2020. All practices will reopen Monday, July 6th with reduced hours and capacity. Please call to inquire.

In an effort to shorten wait times, while practicing social distancing, and protecting our clients and staff, we are adjusting our walk-in process. We are attempting to improve the client experience during these challenging times while our operations continue to be severely altered by the Covid-19 health crisis. We have identified the need to manage the flow of clients to our practices while continuing to help as many pet owners as possible. We understand your time is valuable and sincerely believe these changes will reduce wait times and allow for a more manageable workload for our teams.

Our new process will be as follows:

  1. We ask that you call your preferred practice on the day you are in need of care. During the call we will give you a “queue time” which will be the best time of day for your visit based on current wait times.
  2. We ask that you arrive at the practice at the queue time suggested. Clients who call and are provided with a queue time will be prioritized over those who do not.
  3. While we will make every effort to see every patient in need of care, we believe using “queue times” will significantly reduce wait times, keep our clients safe and make your visit to Urban Animal much easier. If you are experiencing any respiratory symptoms yourself (cough, fever, sore throat, runny nose), please consider having someone else bring your pet in on your behalf. Thank you for your understanding during this difficult time!

Sincerely,

Your friends at Urban Animal

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